Features & Functionality                    I   TeleBlock® Call Flow   I   FAQs   I   Features & Functionality   I   DNC List Information   I

Automatic updates to available federal, state and wireless DNC lists in accordance with update mandates

Selection and deselection of federal, state and wireless DNC lists for subscribers that are exempt  federally or on a state by state basis

Full add, delete and modify capabilities of subscriber’s proprietary in-house list

Number overrides or the ability to ‘allow’ calling to specified numbers that may appear on any observed  do-no-call lists

Print, save, search, upload and download functionality for subscriber’s 'allow' and 'disallow' lists

Changes to 'allow' and 'disallow' lists are date stamped, as well as tracked with the User Name of the Administrator or User that made changes

Typically 15 minute updates on all subscriber generated changes to their proprietary DNC database

Searching mechanism that will report whether or not a number appears in the entire DNC database and,  if so, where (i.e. 'allow' list, 'disallow' list, applicable state list, federal list, wireless list, etc.)

Add, delete and modify the user profiles for all database Administrators and Users

Change password on a per Administrator and per User basis

Display ANIs and AUTH Codes subscribed to TeleBlock®

Display and modify location and contact information for any office subscribed to TeleBlock®

Customized 'restricted number' messaging

Subscribers can generate, view, print and download customized calling reports via ‘Reports’ functionality. Reports are dictated by the subscriber and are based upon the selected calling campaign,  the originating ANI or Auth Code and a ‘from’ and ‘to’  date and time. Data is archived on-line for 3 months (and by request thereafter). Reports options -

1) ‘General Reports and Graphs’ - Features general calling reports and pie charts

 

 

 

Number of Calls Made

 

Number of Calls Allowed

 

Number of Calls Blocked

 

% of Calls Blocked

 

 

2) ‘Call Detail Reports’ - Features the actual call by call data

 

 

 

All Calls

 

Calls Allowed

 

Calls Blocked

   
3) 'Call Summary Reports' - Features call summary data down to line/trunk and location level
   
  Location Name
  Carrier Name
  Originating ANI/Auth
  Total Calls
  Blocked Calls
  % Blocked

Campaign List Manager℠ (CLM), a list management feature designed for teleservices companies that call on the behalf of multiple sellers and requires real-time screening and blocking against multiple seller specific Do-Not-Call databases

Wireless Number Blocking℠, empowers TeleBlock® subscribers utilizing "automatic telephone dialing systems", predictive dialers included, to screen and block their outbound calls in real-time against a database of numbers ported from wireline to wireless service updated daily by list administrator

DialerID®, gives subscribers the ability to change the 10 digit Caller ID number being transmitted by each TeleBlock® subscribed telephone line or trunk group via their proprietary web GUI interface

Many upgrades not yet in production, but are planned for deployment in the future

 Home | About Us | Products | Services | International Rates | Contact Us | Site Map | Privacy Policy | Terms Of Use | Knowledge Base
© 2005-2009 Citadel Telephone Company • 90 Pratt Oval • Glen Cove, New York 11542 • (888) 724-8233